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Privacy policy

1. Introduction

BOB CARLTON SAS is committed, in the context of its activities and in accordance with applicable French and European legislation, to ensuring the protection, confidentiality and security of the personal data of users of its services, and to respecting their privacy.

This Privacy Policy explains how BOB CARLTON SAS, its subcontractors and potential partners collect and process your personal data.

This Policy applies in particular to customers and users of our products and services, as well as to visitors of the website
https://bob-carlton.com/

It may be supplemented by specific information made available to users in connection with a particular product or service.

2. Why does BOB CARLTON SAS process your personal data?

BOB CARLTON SAS processes personal data only for specific, explicit and legitimate purposes. Personal data is never processed in a manner incompatible with these purposes.

2.1 Processing related to contract performance

BOB CARLTON SAS processes personal data in order to perform contracts entered into with its customers.

The purposes pursued include:

  • Managing customer or user identity and authentication

  • Managing orders

  • Managing products and inventory

  • Invoicing and collecting payments

  • Providing pre-sales services and selling

  • Providing after-sales service

  • Handling cancellations

  • Handling complaints

  • Managing customer communications

  • Managing incoming correspondence

  • Recovering unpaid invoices

  • Managing disputes and litigation

  • Managing requests related to data subject rights

  • Storing customer or user data

  • Providing authentication services

  • Operating products and services

Data is retained for the duration necessary to fulfill these purposes.
For processing related to contract performance, data may be retained for a maximum period of three (3) years from the end of the contractual relationship.

2.2 Processing based on legitimate interest or consent

BOB CARLTON SAS may also process personal data for purposes other than the strict execution of a contract. In such cases, BOB CARLTON SAS ensures it has a legitimate interest or obtains the user’s consent, which may be withdrawn at any time.

These purposes include:

  • Organizing direct marketing campaigns

  • Organizing promotional activities

  • Organizing contests and competitions

  • Analyzing the use of products and services

  • Conducting customer surveys

  • Improving products, services and customer relations

  • Ensuring the security of platforms and services

  • Deploying and operating products and services

  • Preventing fraud

Data is retained only for the period necessary to achieve these purposes.

2.3 Legal and regulatory obligations

BOB CARLTON SAS processes personal data to comply with legal and regulatory obligations, including:

  • Retaining data required to meet legal obligations

  • Responding to lawful requests from public authorities

  • Managing requests related to judicial proceedings

Data may be retained for the duration required to comply with these obligations.

BOB CARLTON SAS may also process data for statistical purposes.

3. What personal data is processed?

Depending on the circumstances, BOB CARLTON SAS processes personal data:

  • Collected directly from you

  • Generated through the use of products or services

  • Received from third parties

Only data strictly necessary for the intended purpose is processed.

The categories of data processed may include:

  • Identification data: first name, last name, identifiers, company registration numbers

  • Personal characteristics: date of birth

  • Contact details: postal address, email address, phone number

  • Economic and financial data: payment methods, payment history

  • Connection and usage data: connection logs, usage logs, interaction history

  • Products and services used or purchased

  • Content data: files stored online, email communications

4. Who receives your personal data?

Personal data is intended for:

  • Internal departments of BOB CARLTON SAS

  • Subcontractors involved in order processing, payment and delivery

  • Business partners involved in providing services (e.g. logistics), where applicable and subject to your consent

Personal data may also be disclosed to competent authorities upon lawful request, in the context of legal proceedings or to comply with legal obligations.

5. Is your data processed outside the European Union?

The website https://bob-carlton.com is hosted by Shopify Inc., whose infrastructure may involve data processing outside the European Union.

When personal data is transferred outside the EU, BOB CARLTON SAS ensures that appropriate safeguards are in place, in accordance with applicable regulations, including standard contractual clauses or equivalent protection mechanisms, to guarantee an adequate level of data protection.

6. What are your rights?

You have the following rights regarding your personal data:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to data portability

  • Right to object to processing

  • Right to restrict processing

You may also define instructions regarding the retention, deletion or communication of your personal data after your death.

Telephone solicitation

Any consumer may register free of charge on the opposition list “Bloctel” to avoid unsolicited telephone marketing, unless there is an existing contractual relationship.
Website: www.bloctel.gouv.fr
Mailing address:
Société Opposetel – Service Bloctel
6 rue Nicolas Siret
10000 Troyes – France

7. Cookies, tags and trackers

When using the website, information related to the navigation of your device may be recorded through cookies, subject to your choices.

What is a cookie?

Cookies include various technologies (cookies, tags, pixels, JavaScript code) used to track navigation or analyze user behavior.
A cookie is a small text file stored on your device to facilitate navigation and enable certain functionalities.

Types of cookies

  • First-party cookies: necessary for website operation

  • Third-party cookies: used by partners to identify interests and provide personalized offers

Why are cookies used?

Cookies allow us to:

  • Measure website traffic and usage

  • Adapt site display to your device

  • Personalize content

  • Store form data and shopping cart content

  • Enable access to secure areas

  • Enhance security

  • Deliver relevant advertising

  • Enable social media sharing

Managing cookies

In accordance with Directive 2002/58/EC, your consent is required for advertising, analytics and social media cookies.

You may accept, refuse or modify your cookie preferences at any time via the cookie banner or your browser settings.

8. How to exercise your rights

You may exercise your rights at any time by contacting us via the contact form on https://bob-carlton.com/ or by mail at:

BOB CARLTON SAS
Personal Data Management
30 rue Georges Clemenceau
06400 Cannes – France

Requests must be accompanied by proof of identity.
A response will be provided within one (1) month of receipt.

9. Right to lodge a complaint

If you believe your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (CNIL).

10. Data security

BOB CARLTON SAS implements appropriate technical and organizational measures to ensure the security, confidentiality and integrity of personal data, including protection against loss, misuse, alteration or unauthorized access.

These measures are adapted to the sensitivity of the data and the associated risks.

11. Changes to this Privacy Policy

This Privacy Policy may be updated at any time.

Last update: March 30, 2022

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